Before sending out notifications to your customers, it's crucial to test your email delivery. This guide will walk you through the process of testing different types of email notifications in Single.
Prerequisites
You must have already set up white labeling in your Single app.
This feature is available to Bronze, Silver, and Gold tier subscribers.
Accessing the Test Email Delivery Feature
Log in to your Single account
Navigate to Settings > Notifications
Scroll down to the "Test Email Delivery" section
Configuring Your Test Email
In the Test Email Delivery section, you can customize various aspects of your test email:
In the Test Email Delivery section, you can customize various aspects of your test email:
Email Type: Choose the type of notification you want to test. Options include:
Purchase
Membership Signup
Membership Renewal Failure
Membership Upcoming Renewal
Membership Upgrade
Membership Downgrade
Membership Term Change
Membership Cancel
Membership Address Change
Content Selection: Depending on the Email Type you choose, you may need to select specific content:
For Purchase: Choose a specific product or digital release
For Membership-related emails: Select the relevant membership tier
Note: If you click in the search field, press the space bar then backspace - you will see a list of the available options in your store.
Sending a Test Email
Once you've configured your test email:
Double-check your selections
Click the "Send Test Email" button
The test email will be sent immediately to the email address associated with your Single account.
Analyzing Your Test Email
After sending the test email:
Check your inbox for the test notification
Verify that the email looks as expected:
Branding elements are correct
Content is accurate and appropriate for the selected email type
Links are working properly
Information specific to the email type (e.g., renewal dates, upgrade details) is correct
Test the email on different devices and email clients to ensure compatibility
Troubleshooting
If you don't receive the test email:
Check your spam folder
Verify that your email address is correct in your Single account settings
Ensure that your custom sender domain is properly verified (if applicable)
If the email content or formatting is incorrect:
Review your customizations in the Notifications settings
Check your custom HTML (if you've made any changes)