Single sends various types of notifications to keep your customers informed. This guide outlines the different notification emails and when they're sent.
Types of Notification Emails
Purchase Confirmation
Sent immediately after a successful purchase
Includes order details and download/access instructions
Digital Fulfillment
Sent when digital products are ready for download
Contains download links or streaming access information
Membership Sign Up
Sent when a customer joins a membership program
Includes welcome message and access details
Membership Renewal
Sent before a membership is due for renewal
Reminds customers of upcoming charges
Membership Renewal Failure
Sent if a membership renewal payment fails
Provides instructions for updating payment information
Membership Change
Sent when a customer upgrades, downgrades, or cancels their membership
Confirms the changes made to the membership
Community Post Notification
Sent when there's new activity in a community the customer follows
Includes a summary of the new post or comment
Product Updates
Sent when you update a product the customer has purchased
Informs about new versions, additional content, etc.
Customizing Notifications
Basic customization options are available for all subscription tiers
Gold subscribers can edit the full HTML of these emails
Refer to our tutorial on whitelabeling email notifications
Managing Notification Settings
Log into your Single account
Navigate to Settings > Notifications
Enable or disable specific notification types as needed