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Understanding Notification Types in Single

A comprehensive guide to email notifications sent to your customers

Single sends various types of notifications to keep your customers informed. This guide outlines the different notification emails and when they're sent.

Types of Notification Emails

  1. Purchase Confirmation

    • Sent immediately after a successful purchase

    • Includes order details and download/access instructions

  2. Digital Fulfillment

    • Sent when digital products are ready for download

    • Contains download links or streaming access information

  3. Membership Sign Up

    • Sent when a customer joins a membership program

    • Includes welcome message and access details

  4. Membership Renewal

    • Sent before a membership is due for renewal

    • Reminds customers of upcoming charges

  5. Membership Renewal Failure

    • Sent if a membership renewal payment fails

    • Provides instructions for updating payment information

  6. Membership Change

    • Sent when a customer upgrades, downgrades, or cancels their membership

    • Confirms the changes made to the membership

  7. Community Post Notification

    • Sent when a new post is published, if the store turned Notify Members on for it

    • Goes to members whose tier includes the post, and shows who wrote it

    • One per member per post, ever

  8. Comment and Reply Notifications

    • Comment on your post — to the post's author, when anyone comments or replies on it

    • Reply to your comment — to a fan, when someone replies to their comment

    • Fans control these on the store, under My Account → Email Preferences

  9. Post Teaser

    • Sent to members on tiers below a locked post, when the store sets that post to Public Preview with Notify Members on

    • Shows the title, an excerpt and an upgrade link — never the post's real content

  10. Product Updates

    • Sent when you update a product the customer has purchased

    • Informs about new versions, additional content, etc.

Customizing Notifications

Managing Notification Settings

  1. Log into your Single account

  2. Navigate to Settings > Notifications

  3. Enable or disable specific notification types as needed

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