Automated product perks send a product to your members automatically. Pick a Shopify product and when it should go out, and Single creates the order for you. Works for physical and digital products.
Before you begin
If you're setting up a membership that needs to align billing cycles with product delivery, set your timing first. These help you configure your membership to work with automated product perks:
How to set this up
Sign in to your Single account.
In the left sidebar, click Community and select the community you want to add perks to.
Click Perks.
Under the tier you want, find the Automated Product Perk section.
Click + Select Products and pick a product from your Shopify inventory.
Choose when it's delivered:
At Sign Up. Delivered when a member joins.
Monthly Recurring. Delivered every month.
Specific Month. Delivered in a month you choose.
Choose whether members pay for shipping, using Exclude from Shipping Rates:
No. Shipping is added to the member's order and they're charged for it.
Yes. Shipping is covered by their membership fee and they aren't charged extra.
Click Save. To add more products, repeat from step 5.
Note: Variants aren't supported. This feature doesn't work with product variants, so pick a product without them.
How it works
For physical Shopify products, Single automatically creates the order based on the delivery trigger you set. As the store admin, you're responsible for shipping the order and marking it fulfilled in Shopify.
Delivery timing:
At Sign Up. Order created when a member joins.
Monthly Recurring or Specific Month. Order created on the member's renewal date in the chosen month.
Add perks before renewal. If you add a perk mid-month, members who already renewed that month won't receive it.
For a detailed breakdown of how automated product perks work with anchor dates, see Set a membership anchor date.
Frequently asked questions
Is there a limit to how many products I can automate?
No. There's no limit on the number of products you can set up for automated delivery.
What if a product is out of stock when someone joins?
The out-of-stock product won't be added to their cart, but they can still complete their membership purchase.
Can members choose which products they receive?
No. Product perks are set per tier. To give members options, offer different tiers with different perk combinations.
How are members notified about their deliveries?
Members get an automatic email when their product ships or is ready to download, depending on the product type.