Single sends six automated emails to your members.
The six emails
Membership Sign Up. Sent after a fan joins. Confirms their registration, shares their membership details, and guides them through activating their account.
Membership Renewal Failure. Sent when a member's renewal payment fails. Alerts them to the issue and explains how to update their payment info.
Membership Change. Sent after a member upgrades, downgrades, or changes their membership. Confirms the change and notes any difference in benefits or pricing.
Community Post Notification. Sent when you publish a post with Notify Members turned on. Goes to members whose tier includes the post, and shows who wrote it.
Comment on Your Post. Sent to a post's author when someone comments or replies on it.
Reply to Your Comment. Sent to a fan when someone replies to their comment.
There's a seventh where it applies: a post teaser to members on tiers below a locked post, if you set the post to Public Preview. See Preview Posts to Non-Members.
What members control
Members manage these on your store, under My Account → Email Preferences. There are two settings: New Posts, and Comments and Replies. Both are on by default and work independently, so a member can mute one and keep the other.
The membership emails — sign up, renewal failure, change — aren't optional.
Customizing your emails
You can brand these emails to match your store: add your logo, set your colors and fonts, and override the default content with your own HTML. See white-labeling your emails for the full walkthrough.
White-labeling applies to the post notification email. The comment and reply emails use Single's shared templates and can't be branded.