Exclusion Reasons Defined
Point of Sale: The order was generated via the POS Shopify sales channel, therefore Single is not allowed to report it
Reporting Disabled: Reporting type "None" was specified for the digital album during setup in Single
Missing Report IDs: The digital album was published without a UPC
Excluded Product Type Bundle: The album product included merchandise, making it ineligible for reporting
Price Range: The album price did not meet the Billboard minimum of $7.99
Report Date Updated: While originally set to report during this chart week, the release date was changed and therefore the sale was removed
Refund: The order was refunded in Shopify
Quantity: The order included 10 or more copies of the same UPC, which means it was automatically excluded from Luminate reports
Bulk Sale: Each customer is allowed to purchase 4 physical albums and 1 digital album per week. Sales here were removed for bulk because purchases exceed these limits, based on customer shipping address, billing address or email address
Early Fulfillment: Physical sales may ship no earlier than Tuesday before a Friday release. This total represents sales that shipped prior to this and were therefore excluded
Email: There was no customer email address associated with the order
Email Invalid: Orders excluded because customer email addresses failed validation through 3rd party service Zero Bounce
Manual: This represents sales excluded manually by the Single team by request of Luminate
Unredeemed: Digital albums which have not yet been downloaded by fans and are therefore not yet eligible for charting
Not Shipped: Physical sales excluded from our reports based on lack of shipped status update from the carrier
Invalid Tracking: Physical orders which lack a tracking number are excluded from our sales reporting
High Risk Order: These sales are deemed "high risk" by Shopify's fraud analysis system, and are therefore excluded from charting
High Risk Connection: Sales excluded based on Shopify's determination that they were placed via a VPN or Proxy
Business Card: These sales were placed via a business / commercial credit card rather than a consumer card, and are therefore excluded