Reporting Digital Releases
Digital releases powered by Single are automatically reported to Kantar. A digital sale counts once the fan redeems their download.
Reporting Physical Releases
Unlike digital sales, physical sales reporting to Kantar is not automatic and requires approval from the OCC.
The OCC approves the merchandiser or fulfillment company behind a store, not the store itself. Once a merchandiser is approved, every store it fulfills can report physical sales — let us know when a new store goes live and we'll enable it on our side. Approval mainly comes down to average weekly sales volume and a warehouse based in the UK, or in the EU for French reporting.
Because approval sits with the merchandiser, there's no route for an individual store to apply on its own. If you're an artist or a small label, you'll need to sell through a merchandiser that's already approved. This doesn't affect digital reporting.
You can fill out this form to see if you pre-qualify. Answer yes to everything and it will show you who to contact at the OCC.
OCC Reporting Schedule
OCC chart weeks span from Friday to Thursday.
Digital sales are reported automatically at 2 am BST for the previous day.
The digital sales cutoff is at midnight (BST) on the Thursday following the release.
Single and Album Charts are updated on a weekly basis - view them here.
Brief Overview of Inclusion Rules
To be included in the charts, your sales need to comply with the following rules:
Albums must be priced at a minimum of £3.75.
Singles must be priced at a minimum of £0.40.
Free sales are not eligible for reporting.
Sales linked to giveaways or promotional free copies are not eligible.
Sales must be paid for, delivered to the purchaser (fulfilled in Shopify), and digital sales must be redeemed by the purchaser.
Sales must occur within the UK, Ireland, or France.
UK and Ireland physical orders must be fulfilled from the UK; France physical orders must be fulfilled from within the EU.
Note: For a comprehensive list of rules and guidelines, click here.
Competitions & Sweepstakes
The OCC restricts competitions tied to chart-eligible sales:
A competition included in or on the release itself (packaging, inserts, or digital content) makes that format chart-ineligible.
A retailer-run competition can't require a purchase to enter — a prominent free-entry route is required, and online entry must be no more than one click from the promotional page.
No competition incentive may be offered on a pre-order, digital or physical.
Special Promotions and Upsells
In regards to Upsells (powered by Single or otherwise) or other campaigns that provide discounts or incentives on products, chart eligibility must be reviewed and determined by OCC/Kantar beforehand.
To do this, reach out to chartrules@officialcharts.com with your campaign details.