Testing your livestream at least 24 hours in advance is crucial to identifying and resolving any issues before going live. This guide will walk you through the process using the Single platform, ensuring a smooth and professional broadcasting experience.
Note: To test your setup, you'll need to create a new livestream event in Single. This keeps your actual event working normally.
Steps
In Shopify, create a dummy product. You'll use it only to grant access to your test event.
Log in to your Single account.
From the left sidebar, select Livestreams, then click + Setup Livestream to create a separate event for your test.
Under Manage Access, choose Buyers of an Existing Product and select your dummy product.
Publish the test event.
On the test event's Info page, copy the RTMP Server and Stream Key. You'll find them just below the Stream Download section.
In OBS (or your streaming software), go to Settings → Stream and paste in the test event's RTMP Server and Stream Key.
Start streaming in OBS.
In the test event's Content accessible to: section, click Login Bypass Preview to watch the stream as a viewer and check both audio and video.
When your test is done, stop streaming, then switch OBS back to your real event's RTMP Server and Stream Key.
Archive the test event.
Note: Don't grant access to your test event with a real ticket or membership. Everyone who already bought it would get an email about your test event.
Things to note:
Delay: There's a 15–30 second delay between what you do in OBS (or your streaming software) and when it shows up on your Shopify store.
Door Settings: If you set the broadcast time to within an hour of when you start your test stream, you'll have to open the doors manually.
Internet Speed: Make sure you have a stable, fast connection for a seamless preview.
Backup Plans: Consider having backup equipment and an emergency plan in place in case of technical difficulties.