Chart Reporting Page 101

Sales for all formats - digital and physical - are available here in one cohesive total. Simply choose a particular release week and a chart entity.

The Single UI updates every hour. After taking an action please wait this long before flagging any discrepancies to Single support.

Search & Saved Searches

Once you select a reporting week, you can use the new search feature to find all formats for a release. Simply type the UPC or name of the Shopify product and check the box next to the product name.

Once your view contains all music products associated with the release, click “Save Search”. Name your search and click “Save”. Your saved search will now appear in the dropdown to the right of the search box.

This search will be accessible to all users on the Single account and includes both the list of products and the selected release week.

Total Units or Units this Period

If "All Time" is selected, you will see a box named Total Units.

If a specific week is selected, that box will read "Units this Period", which includes any sales made this week and sales from previous weeks which hadn't been fulfilled / shipped. Unfulfilled sales from previous weeks are included here because if fulfilled, they are eligible to report in the current chart week. Click “Details” to see a breakdown:

Unfulfilled

This total reflects the amount of sales which remain unfulfilled in Shopify

Unshipped

Fulfilled physical sales which do not have an “in-transit” status from the carrier

Unredeemed

Digital sales which have not yet been downloaded by customers

Excluded

Single automatically filters with Luminate's rules and block ineligible sales before they are included in our reports. Below is a list of all possible reasons sales may be excluded, along with a short description:

Point of Sale: The order was generated via the POS Shopify sales channel, therefore Single is not allowed to report it
Reporting Disabled: Reporting type "None" was specified for the digital album during setup in Single
Missing Report IDs: The digital album was published without a UPC
Excluded Product Type Bundle: The album product included merchandise, making it ineligible for reporting
Price Range: The album price did not meet the Billboard minimum of $7.99
Report Date Updated: While originally set to report during this chart week, the release date was changed and therefore the sale was removed
Refund: The order was refunded in Shopify
Quantity: The order included 10 or more copies of the same UPC, which means it was automatically excluded from Luminate reports
Bulk Sale: Each customer is allowed to purchase 4 physical albums and 1 digital album per week. Sales here were removed for bulk because purchases exceed these limits, based on customer shipping address, billing address or email address
Early Fulfillment: Physical sales may ship no earlier than Tuesday before a Friday release. This total represents sales that shipped prior to this and were therefore excluded
Email: There was no customer email address associated with the order
Email Invalid: Orders excluded because customer email addresses failed validation through 3rd party service Zero Bounce
Manual: This represents sales excluded manually by the Single team by request of Luminate
Unredeemed: Digital albums which have not yet been downloaded by fans and are therefore not yet eligible for charting
Not Shipped: Physical sales excluded from our reports based on lack of shipped status update from the carrier
Invalid Tracking: Physical orders which lack a tracking number are excluded from our sales reporting
High Risk Order: These sales are deemed "high risk" by Shopify's fraud analysis system, and are therefore excluded from charting
High Risk Connection: Sales excluded based on Shopify's determination that they were placed via a VPN or Proxy
Business Card: These sales were placed via a business / commercial credit card rather than a consumer card, and are therefore excluded

Pending

Fulfilled sales which will report on Thursday, pending a final shipped verification