How it works
Turn your video into a rental that people can access either through tickets or by bundling it with another item in your shop.
Single will automatically make a ticket product in your store when you create a ticketed rental.
After someone buys the rental, Single takes care of the rest – they’ll get an email with steps on how to log in and watch.
Before you start
Ensure you’ve turned on classic customer accounts. This lets your customers log in and watch what they’ve bought.
For smoother logins, switch off reCAPTCHA in your store.
Steps
1. Create Rental
Log in to your Single account.
From the left sidebar, select Video > Rentals.
Tap + Setup Video Rental and enter:
Event Poster
Event Title
Artist or Creator Name
When you want it live (Publish Date/Time)
Rental Duration (or go Unlimited).
Click Save.
2. Configure Rental
Go to the Configure page.
Upload a video file that meets the specified requirements. Adjust details:
Thumbnail: Defaults to a 'stay tuned' pic. Swap it for your 16:9 image.
Chat: Enable for viewer interaction and to collect future promo contacts.
Account for Chat: Make viewers log in to chat.
Countdown: Add hype with a timer to your premiere.
Tags: Surface the video in the store using app blocks.
FAQ Link: A go-to for viewer questions. Make your own or tweak our template.
3. Setup Tickets
On the Tickets page, you can turn your video into a rental that people can access either through standalone tickets or by bundling it with another item in your shop.
Option 1 - Create a Standalone Ticket
Click Create Standalone Ticket.
Upload an image for the ticket's product photo in Shopify.
Name the ticket and set a price.
Click Save & Close.
Tip: Create a gift ticket in your Shopify admin for ticket swaps. Single will transfer tickets between individuals upon request. If you choose this option, do not display it on your storefront.
Option 1 - Create a Ticket Bundle
Click Attach to Existing Products.
Search for products or collections in Shopify to bundle with a ticket.
Switch on Managed Fulfillment if you've created a ticket product in your Shopify store and wish to include access to your event when that product is purchased.
Toggle Deliver to Existing Orders to automatically email a ticket to previous purchasers of the bundled product.
A few tips:
Use Managed Fulfillment only if you've added a ticket in your Shopify store. This allows viewers to receive their digital ticket instantly. Also, avoid using this feature for physical products.
If you have multiple variants of the product you are attaching a ticket to (e.g. different shirt sizes), select which variants you would like to include the ticket with, and then click Add to Queue.
Step 4: Customize Ticket Delivery Email
Customize your ticket email with the title, message, support links, and time zone for a personal touch. Or, disable white-label settings if you prefer.
Step 5: Activate Rental Event
Now that your rental video is setup with tickets, set the rental to Published.